We are committed to customer satisfaction.
At NB MAX BUILDERS, we have complete confidence in the quality of our platform. If you are not satisfied with our service, we offer a clear and transparent money-back policy to ensure you have a risk-free experience with us.
For any questions regarding refunds, please contact us at info@zhufacai888.com
Cancellation Period: Customers may cancel their service booking within 24 hours of making the reservation without penalty.
Cancellation Fees: If cancellation occurs more than 24 hours after booking, a cancellation fee of 20% of the total service cost will be If
Refund Eligibility: Refunds will be issued for cancellations made within the allowable cancellation period (24 hours from booking). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.
Non-Refundable Services: 1.All ticket purchases/booking purchase are strictly non- refundable and non-deferrable.
2.Discounted Plans & Promotions
Payments for discounted, promotional, or lifetime plans are final.
3.Personalized packages and gift cards
Personalized services and gift cards are non-refundable once ordered.
Process for Cancellation: To cancel a service booking, customers must contact our customer service department at info@nbmaxMalaysia.shop/+60 014-895-0729
Changes to Reservations: Changes to reservation dates or times may be accommodated depending on availability and must be requested at least 48 hours before the scheduled service time. Additional charges may apply for changes made outside of this timeframe.
How to Request a Refund
To request a refund, follow these steps:
- Step 1: Email us at info@nbmaxMalaysia.shop. with your order details.
- Step 2: Include your account email, payment receipt, and reason for refund request.
- Step 3: Our team will review and process your request within 5-7 business days.
- Refunds are issued via the original payment method (credit card, PayPal, etc.).
Chargeback & Dispute Policy
NB MAX BUILDERS encourages users to contact us directly for refunds before initiating a chargeback.
If you believe you were charged unfairly, email info@nbmaxMalaysia.shop, and we will resolve your issue as quickly as possible
Filing a chargeback without first contacting us may result in account suspension.